While the words “patient experience” and “nurse retention” might pop up at your hospital on a daily basis, there’s a good chance one vital phrase is ignored—hospital culture. A hospital with a great culture will provide patients with phenomenal care while maintaining an employee base that feels satisfied and valued. Setting out to create an ideal hospital culture is not necessarily easy, but the benefits far outweigh the costs.
What Is Hospital Culture?
Culture typically describes the way that things are done and how your employees and patients feel about it. It also refers to the values and practices shared by your hospital and the patients and employees. Culture matters because it does not just affect the reputation of your healthcare organization. Instead, it has a direct impact on patient satisfaction, care and employee retention. Investing in efforts to create an ideal hospital culture is an excellent idea for hospitals of every size.
3 Factors That Create an Ideal Hospital Culture
- A Definition: It seems obvious, but defining your culture is a critical step on the path to an ideal hospital culture. What is your mission statement? Do your staff members know and believe in it? One of the most vibrant hospital cultures in the country can be found at St. Jude’s Children’s Research Hospital. What is their mission statement? “To advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. No child is denied treatment based on race, religion or a family’s ability to pay.” That mission statement succinctly describes what the hospital is about and states the “buy-in” that every nurse and doctor must have.
- A Team Effort: Because culture is a product of the people in your hospital, you need cooperation from everyone involved. When a hospital tells nurses what they believe, it doesn’t typically go over well. However, when a hospital works in concert with nurses to create an ideal hospital culture that reflects the shared values of everyone working there, wonderful things can happen.
- Incentivize Investment: In healthcare, most employees enter the field due to a love of improving the lives of patients. However, a passion for helping and working to create an ideal hospital culture should be rewarded. Incentivize your nurses who follow your mission and work to make your hospital a more pleasant place to work. Make every employee feel valued and that their participation in your mission is integral to your continued success. When nurses are invested in your mission, retention dramatically increases, and patient experience improves as a result.
Nurse Earth Can Help You Create an Ideal Hospital Culture
Nurse Earth specializes in meeting the diverse needs of healthcare providers, including nursing homes, hospitals and private practices. As a specialized medical staffing partner, we have refined a one-of-a-kind peer-to-peer interview process that uses skilled clinicians to meet every client’s need for the right candidate and our nurses’ needs for a position that values their experience and skillsets. To learn more about our services and how we can meet your staffing needs, visit us online, give us a call at 1-800-450-1081 or contact us here.